British Gas. Some British Gas customers with prepayment meters have been left unable to top up their accounts online due to an IT issue. Find your nearest store here: https://storelocator.payzone.co.uk/. Find out more about how to top-up your gas and electricity with our key providers. E is all about saving money. British Gas has scrapped an increase in the minimum top-up amount for its pre-pay energy meters after a public outcry over the move which opponents argued forced some vulnerable families to choose . Good news for our PAYG customers! The amount of gas debt to repay. #1. Available Monday-Friday: 9am-5pm. To see how to enter the code, please refer to page 22. doesn't arrive, enter the 20-digit top-up code from your payment receipt into your smart energy monitor. Get in touch. First: share to improve GetHuman4098854's odds. The change came into effect on 1 January 2020, but some customers insist they weren't given notice. British Gas is paying £1.73m after it failed to tell thousands of customers they needed to buy prepayment meter top-ups from different shops. This means they are now looking for somewhere new to top-up and pay their British Gas bill. British Gas failed to notify around 270,000 prepayment customers about a change of top-up provider, from Paypoint to Payzone, which went live on 1 January 2020. You asked for new services, so we went out and won you arguably the biggest. British Gas is an energy and home services provider in the United Kingdom. The energy giant switched its top-up provider, from . 11-45. Customers have been struggling to top up their pay-as-you-go energy meters owing to a fault at British Gas. It is the trading name of British Gas Services Limited and British Gas New Heating Limited, both subsidiaries of Centrica. Entering your mobile number and/or email address is optional. Some British Gas customers with prepayment meters were baffled when they couldn't top up at their usual corner shops and newsagents this week.. There might be something wrong with your key. All Post Office and Payzone stores accept cash payments while debit and credit card payments can be made at the discretion of the Payzone retailer. . In January, British Gas moved the minimum top up amount to £5 in response to increasing transaction costs. British Gas offers an emergency credit of £5 to give you a bit more time to top up. British Gas told us there was a technical issue between 4pm and 10pm yesterday (Thursday 27 February), meaning customers were unable to access its online services. In December, the big six firm announced that the minimum prepayment top-up would increase from £1 to £5 from 1 January. British Gas has said it will pay £1.48 million to customers and an extra £250,000 to the energy regulator's redress fund after failing to give . (25) Minimum weekly general debt repayment rate Many customers of the UK's largest energy firm, which supplies 15 million households, were unable to access their accounts via the firm . For example, if you top-up £10 today, you cannot top-up another £10 until after this time . If that's okay, continue to use this site or click . You will need to provide your customer reference number. British Gas made the switch. 12 February 2019. You can activate this on your smart energy monitor or your smart meter in a few simple steps. Customers can no longer complete a British Gas top-up at a PayPoint store. We'll then give you a code to take to your nearest PayPoint, Payzone or Post Office, so you can get your key reset or top up refunded. We'll give you a code to take to your nearest PayPoint, Payzone or Post Office. . In February 2021, Ofgem announced the price cap rate . To top up your prepayment meter with British Gas, take your gas card or electricity key to your nearest Payzone store or Post Office branch. Sign up to British Gas' mailing list to hear about some brilliant offers! Once you sign up for an online account with British Gas (via the steps below), you will automatically stop receiving your bills through the post. Some customers of the UK's largest energy supplier have been left unable to access their accounts online or on the app - which is particularly problematic for some prepay customers. . Hive, a British Gas innovation Green homes How to live sustainably Blog articles Get your home to Net Zero . British Gas to drop minimum top-up for prepayment energy customers back to £1. British Gas Business. Currently, its fuel mix comprises mostly renewables, natural gas and nuclear. British Gas will be reversing its decision to increase the minimum top-up for prepayment customers from £1 to £5 after a customer backlash. From faulty boilers to blocked drains or broken light switches, you're just a few clicks away from booking an engineer. Tell your supplier if you can't get to a shop to top up because you're ill with coronavirus or following guidance to 'self-isolate'. At designated shops - swipe your smart card at a local Payzone outlet or Post Office. Send an opening meter read Don't have an online account? Unfortunately, that means they will have a choice of only around 24,000 locations to pay their bills at, rather than the 28,000-strong networ . Forum Member. The best phone number for British Gas is their 0333 202 9802 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. British Gas is currently rolling out SMETS2 smart meters, the second generation of smart meters. Coronavirus - if you can't top up your prepayment meter. The Company. British Gas top up help. You can top up your ScottishPower smart PAYG meter at a Payzone or Post Office store. We'll then give you a code to take to your nearest PayPoint, Payzone or Post Office, so you can get your key reset or top up refunded. How to fix the incompatibility with Internet Explorer 11 if you have trouble with pre-payment USB top up devices.This should work on any version from Windows. We'll give you a code to take to your nearest PayPoint, Payzone or Post Office. British Gas Smart Meter Fault. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your . British Gas will work with Payzone and Post Office to ensure the minimum top up amount will move back to £1 for customers using any Payzone outlets or Post Offices to add credit to their prepayment meters. British Gas is paying £1.73m after it failed to tell thousands of customers they needed to buy prepayment meter top-ups from different shops. Collect your cash or energy credit payment at PayPoint locations across the UK Friendly credit is just a little extra energy to keep you going until you can top up your meter. About us. British Gas to pay out £1.7m over top-up blunder. Updated: 9:34, 24 Oct 2019. Then select Next. Calls cost £3.60 per minute, plus your phone company's access charge. We may ask you for a photo of your top up receipt or meter. British Gas Prepayment Meter Users Face Problems Topping Up. We may ask you for a photo of your top up receipt or meter. We ensure everything is simple and straightforward. 11-45. In total, there are 3 ways to get in touch with them. British Gas customers on prepayment plans now have 15,000 less locations to top up at. You will get information about British Gas Today, Sunday, What time does British Gas Open/ closed. Those on prepayment meters have been unable to pay via the supplier's website and app. Gas meters have no limit, so you can top up as much as you like. Setting one up is easy and won't take you long. We have all the answers for if you're having trouble topping up or if you've lost your top up key or card. 26/04/20 - 16:54. in Advice. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your . British Gas to drop minimum top-up for prepayment energy customers back to £1. British Gas has hundreds of thousands of prepayment customers up and down the UK and we're here to help them: By phone - call the British Gas support team and select option 1. Learn more. As well as providing gas and electricity, we also install and maintain central heating and gas appliances in millions of homes throughout . It's important to keep your gas and electricity meters topped up. While British Gas does not offer live chat, they do have a phone number. We're currently experiencing problems with our computer systems and website, as a result, some of our customers are having problems accessing their accounts. A direct number may be available on the British Gas' website at no or a lower cost by clicking here. Companies respond better when others are watching. Find out more about debt on your gas meter. When topping up either a key or card, make sure the receipt says the credit was accepted and keep a hold of it, just in case you need it for future reference. Our focus is on keeping costs down so you pay less. If you see '£0', there's no gas debt on the meter. Claim a FREE British Gas Top Up Energy Connector. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. British Gas is Britain's biggest domestic energy supplier. It said in-store top-ups at Payzone terminals and at Post Office branches were unaffected, and . Phone British Gas: 0333 202 9802 . The easiest way to top up is on the British Gas website, just access your account to Top up online now. The appeal was bang on accurate billing to the day, no estimates and no need to submit my own readings, also the gas meter was in a really awkward place to read. While British Gas customers could already pay their British Gas bills and top up their meters via the Post Office, the new deal means customers can pay their bills at any Post Office or Payzone facility. As part of the changes to topping up, from 1 January the minimum top-up for most British Gas prepay customers has risen from £1 to £5. To do a guest payment, from the app landing screen select, Top Up Now. British Gas My Account is the name for the online gateway to the collection of services offered by British Gas to domestic energy customers. Each time you top up your meter, 30% of the top up will go towards repaying this debt until it's repaid in full. So approx 4 yrs ago I consented to having gas and electric smart meters fitted. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. Select a top-up amount of £10, £15, £20 or Other. British Gas Evolve. We apologise to our customers for any inconvenience this has caused. 0904 012 0756 Click to Call Now. Thousands of households have been struggling to top up their pre-payment energy meters following to an IT failure for Big Six supplier British Gas. From 1 January 2020, British Gas customers will have to top up at either one of Payzone's 13,000 locations or the same post offices as now. Find out how to top up your Smart pay as you go energy meter.Click Here to Subscribe http://goo.gl/Bv7M2D Find out more on Smart Meters here: http://goo.gl/O. Top up a smart meter In four quick steps. Do you have a British Gas top up meter? For electricity meters, you can top up from £5, and with gas from as little as £1. Hive Active Heating. British Gas will avoid potentially costly enforcement by the energy regulator after agreeing to pay £1.73 million for not telling some customers they would need to top up their meter cards at a . Need to top up my gas and electric. This call connection service is operated by Información Valiosa SL and is not affiliated . Please type a smart card number. If you've lost or damaged your electricity key or gas card, you can call SSE on 0345 026 7039 and they'll send a new one. Strength in numbers! How do I get a new top-up key/card? If you've recently joined British Gas we require your opening reading. On the British Gas website - with your online account. I top up my electric and British Gas took money but no top up on my meter GetHuman4098854's customer service issue with British Gas from January 2020. You'll find their contact details on their website or on your bill. Cookie Notice. When customers clicked onto the energy . Enter the last 19 digits of your Smart Pay As You Go card number. You can add up to £99 at a time to your meter, but be aware that it will . This is to make sure your supply doesn't stop. . We protect your prices from rises for 12 months and we will never penalise you for leaving with an exit or termination fee. Select your fuel type (Electricity or Gas). To top up your meter, say 'top up'. Find out how to top up your Smart pay as you go energy meter.Click Here to Subscribe http://goo.gl/Bv7M2D Find out more on Smart Meters here: http://goo.gl/O. top-up meaning: 1. the act of putting more drink into someone's glass or cup: 2. the act of adding liquid in order…. 6pm Tuesday to 9am Wednesday. It is FREE to all Pay As You Go Energy™ customers and can be used for both your gas & electricity. I've topped-up but the credit has not arrived on my electricity and/or gas meter - why is this and what should I do? British Gas Login: My Account. Sick 18 month old in the house. You will listen to an automated recording that will ask for your reason for calling. The new British Gas contract adds 1.8 million more customers to the Payzone network, securing you more chances to drive footfall and earn commission in your store. British Gas will work with Payzone and Post Office to ensure the minimum top up amount will move back to £1 for customers using any Payzone outlets or Post Offices to add credit to their prepayment meters. It's easy to keep your Pay As You Go meter topped up. British Gas failed to notify some 270,000 prepayment meter customers that their top-up provider had changed from Paypoint to Payzone, and has paid out £1.48 million to customers. The great news is, Payzone and the Post Office have secured an exclusive contract with British Gas. Including British Gas, Eon, ScottishPower, Npower, EDF and SSE. You can see our FAQs for top up queries in the section below. You just need to take your electricity key or gas card to your nearest PayPoint or Post Office branch. British gas smart meter compatibility: Are they SMETS2? They'll try to help you find other ways to keep your energy supply connected. As a result, some customers wasted journeys to top up their prepayment meter cards to places that no longer offered the service, while some customers dropped off . BRITISH Gas customers were left unable to top up their energy meters or pay bills online this morning after the website crashed. British Gas is now only installing the new version of smart meters - known as 'SMETS 2' - which maintain all functionality when you switch supplier, something the older version didn't do. The way British Gas customers with prepayment meters top up is changing from 1 January, as they'll no longer be able to use PayPoint at their usual newsagent or supermarket. And from our earliest beginnings we've had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. You'll get this from evening to morning on weekdays and all weekend, as long as your smart Pay As You Go meter has credit when the friendly credit period begins. Get in touch. British Gas therefore announced a 12% increase to the price of its Standard Variable tariff to £1,277 to come into effect on 1 October 2021. As a result, prepayment customers could not top up their meters via its app or online. See its About Us page for more details. There might be something wrong with your key. Help with my British Gas issue. Access your account For someone else As you own a smart meter, you can also make a payment on a friend or family member's smart meter. This means you'll no longer have to go to the shop to top up your meter! From next year, prepayment customers can top up in person at 11,500 local Post Offices - as they can now - or . Remember, you can't make repeat top-ups of the same amount more than once in 24 hours. Top up for someone else . Here are the ways you can do your British Gas smart meter top-up: Via the app - download it to top-up easily whenever you want. 4545. If you have a British Gas card or electric key meter, you can now get a free Top Up Energy Connector which allows you to credit your card/key via online saves you going to a paypoint. You don't need your smart meter number, and if you save your debit/credit card, future top ups will take you just a few clicks. At British Gas we've been looking after the homes of Britain for years - heating kitchens, lighting lamps and much more. British Gas proudly supports The British Gas top-up number is 0330 100 0303. Some British Gas customers say they didn't know about top-up changes People on social media claim they were without energy on New Year's Day From 1 January 2020, pre-pay customers can't use . Don't forget that next time you top up, you'll need to pay back any emergency credit and any other balances that you've used. This is a temporary problem and we're working hard to resolve it. Come see what's up for grabs! If you . E (Gas & Electricity) E is a great British energy supplier. Absolutely fantastic! . British Gas website down. Get Rewards Find out more about rewards Book and manage your engineer appointments. The Big Six supplier scrapped its deal with Paypoint for an agreement with Payzone, which has 15,000 fewer locations across the UK. Prepayment customers can also top up online, via the app or over the phone. British Gas power supply. From 1 January 2020, British Gas customers will have to top up at either one of Payzone's 13,000 locations or the same post offices as now. In December, the big six firm announced that the minimum prepayment top-up would increase from £1 to £5 from 1 January. Top up without leaving the comfort of your sofa using your online account. Customers Retailers Sales 0800 0566 015 0800 0566 015 Customer Support 01606 566 566 01606 566 566. 6pm Wednesday to 9am Thursday. The energy giant switched its top-up provider, from . Contact British Gas. Top up your smart prepayment meter from the comfort of your own home by going online or tapping the app. Payzone UK have extended their network - you can now pay your British Gas bill and top up your gas and electricity at 460 Tesco Express and Tesco stores nationwide. . My account. Download British Gas and enjoy it on your iPhone, iPad and iPod touch. You can do it even if you don't have an online account or want to top up on someone else's behalf. Combined, that means British Gas customers have a network of 24,500 places where they can top up - 15,000 fewer than was offered when top-ups were available through PayPoint and the Post Office. vouchercloud Top Saving Tip. BG draws its power from a number of sources. In January, British Gas moved the minimum top up amount to £5 in response to increasing transaction costs. Still unsure? Why don't you? Customers . British Gas will be reversing its decision to increase the minimum top-up for prepayment customers from £1 to £5 after a customer backlash. - Top up your smart pre-pay meter - Get handy in-app notifications and reminders - View and pay bills quickly and securely - Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances We also share information about how you use our site with partners, who use it with other data to show you relevant ads on other sites, and to check ad performance. jaycee331 Posts: 2,300. Other bill payments pre-pay gas and electricity top ups can be made over the counter at Post Offices, via direct debit, directly through ScottishPower or by making payments over the phone or online. With SSE tariffs, you can top up your gas and electricity meter at any shop with a PayPoint or Payzone. 6pm Monday to 9am Tuesday. 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